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Shipping & Returns

Shipping & Returns

We ship Worldwide every day.  Most orders are processed the same or next business day.

 

Free Shipping Qualifications, Exceptions, Policies and Procedures

  1. Your order must hit a qualifying dollar amount to enable free shipping.
  2. There are certain products that do not qualify for free shipping because of size, weight or pricing levels.
  3. We will ship via the ground service of our choosing.  Please contact us if you need a product by a certain date.  Certain orders will require shipping to a physical address, not a PO Box.
  4. We do not have free return shipping.
  5. Free shipping is only valid for the continetal United States.
  6. We will only ship one time for free.  If an item is back ordered, we will hold your order until the item arrives.  If the customer chooses to have the items shipped in separate shipments, shipping charges will occur on the second shipment.
  7. Free shipping is not valid for wholesale customers.
  8. We reserve the right to change our free shipping policies at any time, for any reason.
  9. Anything above 24" x 24" will not qualify for free shipping or will be surcharged in the order form.

 

Continental United States

 

We primarily ship via UPS or through the United States Postal Service.

 

Hawaii and Alaska

 

We ship your order via US Parcel Post or through US Priority Mail. Standard Shipping is for Parcel Post, however if you would like your order shipped faster, include a note with your order and we will gladly ship via priority mail and adjust the shipping charges.

 

Canada

 

We can ship via UPS Standard or using United States Priority Mail (your choice). Freight charges will be added when you order leaves our facility. Website freight charges are only an estimate. We will use the best, most efficient possible means to ship your order. We have been advised that there might be additional charges via UPS Standard (brokerage fee) as well as customs charges. We are not responsible for these additional charges and do not have any way to calculate who is charged and the amount that is charged, sorry. If you refuse shipment of an International order, the return charges and brokerage fees must be paid by us for the return order. It is likely that the return charges will be more than the amount of your order and we will therefore refuse the return and not credit you back any of your purchase price.

 

International Orders

 

It is our experience that the most cost effective shipping method is United States Global Priority Mail. The freight charges listed on your order form are there only as an estimated freight guide. Even thought the website weight charges are quite close, International orders will be charged according to the actual weight of the packages after they are packaged, not by the prices listed on the website. If there are additional shipping charges, they will be added to your credit card after your order is processed.

 

Lost International Orders

 

Postal Orders: Although it does not happen very often, you must realize that we do not file claims on your behalf. If you have a lost or damaged box, shipped Air Parcel Post it is your responsibility to file a claim with your local postal service. Once an international shipment safely leaves the continental United States, it is the responsibility of the receiver. This includes Alaska, Hawaii APO & AE addresses also.

 

UPS Global Express Services. We are able to fully guarantee the delivery of your package in good condition; however, you must still file the claim.

 

Address Errors or Non-Delivery

 

If we are imposed shipping service charges due to your incorrect input on the website, the cost will be extended to you. Please input correct street numbers and zip codes. UPS does not deliver to PO Boxes. If your credit card bill is received at another address other than the one listing as shipping address, such as a PO Box, please list that address under the billing address. UPS will attempt to deliver your package 3 times to your residence. We do not control whether UPS will leave a package without a signature. If UPS returns the package to us, we incur a charge and will pass that charge on to you. If you would like the package redelivered, we will again charge you to ship the package.

 

Expedited Shipping Services

 

We will be very happy to ship your order UPS Next Day Air, Second Day Air or UPS 3 day Select Service. However, this does not necessarily mean your order will be placed ahead of those requesting regular ground deliveries. Orders are processed in the order they arrive to us. The Expedited Shipping starts after the order is processed and will speed up ship time. Most orders take 24 to 48 hours for processing. Please call us or refer to the UPS shipping map to see if your order will need to be expedited. Customer service is vital to our company and we try to provide service that exceeds your expectations, so please give us a chance to show us how we can help you! Please remember that UPS does not consider Saturday or Sunday as a day in shipment. For example, if your order ships on Thursday with a 2 day delivery service, Friday is the first day in their system and Monday is the second day or the day that it would be delivered.  Holidays are not considered as a day either.

 

Quality Guarantee

 

If you aren't 100% satisfied with the quality of products shipped to you, simply return the merchandise within 30 days of your invoice date for credit or replacement. Product must be in original packaging and not opened. We cannot accept for return paint or paint brushes and books, plans or magazines.  All of our packages are insured for damages.  We must know about any damages within 30 days of the shipping date or we cannot file a claim against any of the shipping carriers that we use.  Please check your merchandise quickly upon arrival.  We cannot offer refunds for damaged merchandise over 30 days past the shipping date.

 

Returns

 

No credit or refunds after 30 days. No Exceptions! All shortages or errors must be reported within 7 days. If we make a mistake, we will take care of the shipping charges. If you are returning merchandise for some other reason, you are responsible for the return shipping charges. If your original order was shipped to you freight free and you need to return the items for whatever reason, the original cost of shipping to you, will be deducted from your credit card reimbursement. All Returns Must Be Pre-approved. There is a restocking charge of 10% that may be imposed, if the item including free shipping, there will definitely be a restocking fee.

 

Woodcrafter.com Return Policy

 

Returns:

 

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days of your invoice date. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days, up to 45 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable and a 10% restocking fee will be charged. Please mail your package, insured and traceable to the address below. Custom cut products are not a returnable or refundable item unless the product is defective. No refund will be given unless there is an issue with quality. If you request us to cut a product a certain size, please realize these are maximum dimensions of the piece and are not the size of certain parts of the drawing. Please contact us with any questions regarding size, we will send you a PDF document with the actual size of the piece prior to cutting. We want you to get exactly what you want and have no problems changing dimensions prior to cutting your product.

No Returns Will be Accepted Without a Return Authorization Number.  Please call 704-663-2895 to obtain an RMA.

 

 

 

Woodcrafter.com 
166 Commerce Blvd 
Statesville, NC 28625

 

 

 

   
   
   
 
 
   
 
 

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